Amazon Customer Service: Help & Contact Us
Amazon mailing address
410 Terry Avenue North
Seattle, WA 98109
amazon.com
Amazon social media channels
Amazon executive customer service contacts
Primary Contact
Candi Castleberry-Singleton
Vice President of Inclusive eXperiences Technology (IXT)
410 Terry Avenue North
Seattle, WA 98109
candigbl@amazon.com
Secondary Contact
Doug Herrington
Chief Executive Officer, Worldwide Amazon Stores
410 Terry Avenue North
Seattle, WA 98109
herringtond@amazon.com
Chief Executive
Andy Jassy
Chief Executive Officer
410 Terry Avenue North
Seattle, WA 98109
ajassy@amazon.com
Alternative: andy@amazon.com
Amazon Customer Service Links
- amazon.com/hz/contact-us/foresight/hybridhub
- amazon.com/gp/help/customer/display.html?nodeId=508510
- amazon.com/Live-Chat/s?k=Live Chat
- amazon.com/contact-us-chat/s?k=contact us chat
- amazon.com/online-chat/s?k=online chat
- amazon.com/contact-us/s?k=contact us
- amazon.pissedconsumer.com/customer-service.html
- amazon.com/contact-us-phone/s?k=contact us by phone
- amazon.jobs/content/en/teams/customer-service
- sell.amazon.com/programs/customer-service-by-amazon
- amazon.com/hz/contact-us/foresight/hubgateway
- amazon.com/gp/help/customer/display.html?nodeId=508510
- amazon.com/gp/help/customer/display.html?nodeId=GSD587LKW72HKU2V
- amazon.com/contact-us-chat/s?k=contact us chat
- amazon.pissedconsumer.com/customer-service.html
- amazon.com/gp/help/customer/display.html?nodeId=G94W2A3Y2Y6EQQPG
- amazon.com/contact-us-phone/s?k=contact us by phone
- amazon.jobs/en/business_categories/amazon-customer-service
- amazon.com/contact-us/s?k=contact us
- amazon.jobs/en/teams/customer-service-associates
Frequently asked questions about Amazon
1. How do I contact Amazon’s Customer Service?
You can either call Amazon’s customer service phone number or contact them through the ‘Contact Us’ link on the website. They also offer chat support which you can access from the same ‘Contact Us’ page.
2. Can I change or cancel my Amazon order after it has been placed?
Yes, it is possible to change or cancel an order as long as it hasn’t entered the shipping process. You can do this from your Amazon account by selecting ‘Your Orders’ and finding the order you want to change or cancel.
3. What is Amazon Prime, and what are its benefits?
Amazon Prime is a subscription service offered by Amazon that includes various benefits like free two-day shipping on eligible items, free same-day delivery in certain areas, and access to Prime Video and Prime Music, among others.
4. How does Amazon’s return policy work?
Amazon’s return policy allows you to return most items sold and fulfilled by Amazon within 30 days of receipt for a full refund. The refund will be processed once the returned item is received and inspected by Amazon.
5. How can I track my Amazon order?
You can track your Amazon order from your account page. Simply go to ‘Your Orders’ and click on ‘Track Package’ next to the order that you want to follow.
6. What should I do if my Amazon package is lost or stolen?
If your Amazon package is lost or stolen, you should contact Amazon customer service right away. They will assist you in investigating the matter and can help you request a refund or replacement, as needed.
7. How do I resolve issues with my Amazon Prime Video streaming?
You will have to reach out to the Amazon Prime Video customer help line for any issues. Most times, problems can be resolved by checking your internet connection, restarting your device, or ensuring your device software is up-to-date.
8. Can I get a refund if the price drops after I have ordered an item?
Amazon previously had a policy that allowed for a refund on a price drop within seven days of delivery. However, they no longer provide price protection for items other than TVs.
9. How do I report a problem with my Kindle device to Amazon’s customer service?
Kindle-specific issues can be addressed through Kindle Support. You can contact them from the ‘Contact Us’ page and choose the ‘Fire and Kindle’ option.
10. How do I delete my Amazon account?
Deleting your Amazon account permanently will require you to reach out to Amazon’s customer service. They will guide you through the steps, but beware, deleting your account will also delete any digital purchases and content associated with it.
